Privacy Policy

1. General Statement

1.1 Punjab Imports respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information, as well as your rights regarding the information we hold about you. We may share your personal information with companies within the Shahi Business Group where necessary for business operations. Punjab Imports complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.2 Personal information is defined under the Privacy Act 1988 (Cth) as information or an opinion about an identified individual or an individual who is reasonably identifiable.

1.3 Our website may contain links to third-party websites. Punjab Imports is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

2. Collection of Personal Information

2.1 Punjab Imports collects personal information only where necessary for conducting our business and providing products and services. We may collect personal information when you:

Register or subscribe to our website;
Place an order or complete a transaction with us;
Contact us by phone, email, online form, or in person.

2.2 The personal information we collect may include, but is not limited to:

Your full name;
Your address and contact details;
Email address and telephone number;
Payment and billing information;
Business details (where applicable);
Any other information provided during a transaction or enquiry.

2.3 We may also collect personal information relating to individuals who are not direct customers where such information is provided to us during the course of a transaction or through our website.

2.4 Wherever reasonably practicable, we collect personal information directly from you. At the time of collection, we will explain why we are collecting the information, how it will be used, and who it may be disclosed to, unless this is obvious from the circumstances.

2.5 Where we collect personal information from a third party, we will take reasonable steps to inform the individual of the matters referred to in this Privacy Policy.

2.6 We collect personal information by lawful and fair means and in a manner that is not unreasonably intrusive.

2.7 When you visit our website, we may automatically collect information including:

Your device operating system;
Browser type and capabilities;
IP address and approximate geographic location;
Pages viewed and referral sources;
Website usage statistics, including time spent on pages.

2.8 We do not identify users or monitor browsing activities except where required by law or in accordance with our Terms and Conditions.

3. Use and Disclosure of Personal Information

3.1 We generally use or disclose your personal information only for the purpose for which it was collected or for a related purpose that you would reasonably expect. We may also use or disclose your information where you have consented or where required or authorised by law.

3.2 Your personal information may be used to:

Process orders and provide products or services;
Respond to enquiries and customer service requests;
Manage customer accounts;
Improve our products, services, and website;
Meet legal and regulatory obligations.

3.3 Where it is necessary to provide your information to third-party service providers, we take reasonable steps to ensure your personal information remains protected.

3.4 We will only send marketing communications where you have provided express or implied consent or where otherwise permitted by law. You may opt out of receiving marketing communications at any time. Our electronic marketing complies with the Spam Act 2003 (Cth).

3.5 We may share your personal information with other Punjab Imports businesses, including our retail outlets and members of the Shahi Business Group, where necessary for business operations and customer service.

4. Security of Personal Information

4.1 Punjab Imports takes reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, modification, disclosure, or destruction.

4.2 Personal information that is no longer required is securely destroyed or permanently deleted in accordance with applicable laws and our data retention practices.

5. Access to Your Personal Information

5.1 Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and request corrections where appropriate.

5.2 We will generally respond to access requests within a reasonable period. To help us process your request efficiently, please specify the information you wish to access.

5.3 Requests to access or correct your personal information can be made by contacting us at:

Email: support@punjabimports.com.au